Purchasing Process

Purchasing process

How do I shop online?

Shopping with WAK is easy!

In the upper part of our website you will find the menu, containing all of our categories and products.

Choose your favorite products. You can filter by technique, type of fiber, knitting skills level, type of garment, etc. 

Once you select the product that you like best, click on it and you can see the product page. 

You can change the colors, pattern, the type of needles. And then you can add them to your cart.

Once you have made your selection, you can click "add to cart", the black button on the bottom right. 

Once you have added all desired items to your card, you can complete the purchase by going to the shopping cart, on the top right you have direct access.

In your cart you can see a summary of the selected items. 

Should you have more than three items in your shopping cart, you can view them all by scrolling through the list, using the up and down arrows. You will also see the total number of items next to "CART".

At this point, if you have any discount code, please enter it in the field indicated below.

Once you have checked to make sure everything is correct, you can proceed to checkout by clicking on Check Out.

If you are already registered as a customer (independent of a newsletter subscription!) you can log in if not you only need to put your email.

In step 2 of the checkout you need to fill in your email, name and shipping address. We recommend that you create a user account, in order to have your addresses, invoices and orders under control.

In case you need an invoice, please confirm or modify the billing address as needed. 

You can now select the payment method. 

Depending on the payment method, you will be redirected to the payment processor or PayPal.

If you have any gift card, please apply it.

Once you have everything filled out, please click on "Pay now" on the bottom and... done! ​😉 

Within minutes you will receive an e-mail with the confirmation of your order (if you don't see it, please check the Spam folder). 

I didn’t receive the order confirmation email, did my payment go through?

Once you have placed your order, you will receive an email confirming your order. Please check your spam folder first, as the emails are generated by our system automatically upon the successful processing of your order and can be flagged as spam.If you are registered with We Are Knitters, you can check in your account.

If you haven’t received your confirmation email, write to us and we will let you know if your order was processed correctly.

How can I complete my purchase?

Once you have added all desired items to your card, you can complete the purchase by going to the shopping cart, on the top right you have direct access.

In your cart you can see a summary of the selected items. 

Should you have more than three items in your shopping cart, you can view them all by scrolling through the list, using the up and down arrows. You will also see the total number of items next to "CART".

At this point, if you have any discount code, please enter it in the field indicated below.

Once you have checked to make sure everything is correct, you can proceed to checkout by clicking on Check out.

If you are already registered as a customer (independent of a newsletter subscription!) you can log in on the right.

In step 2 of the checkout you need to fill in your email, name and shipping address. We recommend that you create a user account, in order to have your addresses, invoices and orders under control.

In case you need an invoice, please confirm or modify the billing address as needed. 

Once you have everything filled out, please click on "Pay now" on the bottom.

If you have any gift card, please apply it here.

Depending on the payment method, you will be redirected to the payment processor or PayPal.

Click on Place Order, complete the payment process, and... done! ​😉 

Within minutes you will receive an e-mail with the confirmation of your order (if you don't see it, please check the Spam folder). 

How can I edit my shopping cart?

Edit the cart to add, delete or modify your products before buying them is easy.

First, you need to go to your shopping cart, in the upper right part.

In your cart you can see a summary of the selected items. 

Should you have more than three items in your shopping cart, you can view them all by scrolling through the list.

Once you are in the shopping cart, you can change the quantity with the +/- symbols on the left, or delete an item by clicking on the "X" symbol on the right side. 

Near the bottom, you can also add and remove any discount code you may have.

Can I shop without registering?

Sure, you can place your order as a guest:

We recommend that you create an account because it's free, easy, and gives you some really nice advantages:

  • Faster checkout
  • Save multiple shipping addresses
  • View and track orders and more
  • Access to exclusive content

For more convenience, during the checkout process, you will have the possibility to quickly create a customer account if you want.

My order is a gift, what do I have to do?

What a great idea! 😁 If your order is a gift, don't worry, you won't have to change anything in your purchasing process: How can I complete my purchase?

You can either send the parcel directly to the lucky receiver or have it delivered to your home and give it to the receiver later. If you opt for the first choice, you won't have to worry about the prices as they won't be shown in any way inside the parcel and the parcel doesn't include invoice.

At the moment, we don't have the option to add a personal note to the parcel but we don't exclude exploring it in the future.

⚠ EXCEPTION FOR SHIPMENTS TO THE UK, CANADA AND AUSTRALIA: if you are sending a package as a gift to one of these countries, please keep in mind that, due to customs laws, we have to put the invoice of your order in the package as well, which will always include the prices. We are sorry for the inconvenience

Payment methods

What payment methods do you accept?

We accept several different payment methods: 

  • Credit card (VISA, MasterCard)
  • American Express (US only)
  • PayPal
  • WAK Gift Card

We do not offer cash on delivery as a payment option.

Please bear in mind that WAK is based in Spain. If your bank has surcharges for transactions outside the US, please understand that we cannot be held responsible. Please use a card without such surcharges, or use a different payment method.

My payment is not being accepted, why?

Sometimes card issuers may block payments as we are based in the EU (Spain) and there is a high level of security checks applied to overseas transactions. This may result in a flagging of unusual or risky activity!

The best thing to do in this case is to contact your card company to resolve this.

Or, as an alternative you can always use Paypal!

How can I get an invoice for my order?

No problem 😊


Just write to our customer service team and they will send you the invoice. You must enter your order number and your purchase email.

When will the payment be processed?

Once your card information has been entered and you click on “Place order”, the amount will automatically be charged to your credit or debit card.

Product Selection

Kits

What comes in a kit?

Everything you need to make your own garment:

  • The yarn.
  • The QR pattern.
  • The needles/crochet hook (optional).
  • A tapestry needle.
  • A WAK embroidered label
  • 100% recyclable packaging.
  • A gif.
How long will it take me to make a kit?

It depends on several factors: your skill level, the type of garment, and the material.

With the help of the following table, get an idea of the time it will take to make each type of garment. Of course, these times are approximate:

How do I choose my product?

In order to choose a kit, in the upper menu, when you place the mouse on the KITS category, you can choose which type of kit you want according to the technique, fiber, level, type of garment and our bestseller. 

If you’re a beginner, we recommend the “beginner” kits; little-by-little you can improve and progress on to “easy”, “intermediate” and then “advanced” kits.

It’s best to choose your kit according to your skill level. If you’re an expert, you can make whatever you like; the sky’s the limit!

Once you have selected the type of kit you want to see, use the "filters" on the top right corner to precise your research according to the price, fiber, level of difficulty, type of garment, for whom, technique, and find exactly what you are looking for.

If you are looking only for skeins or needles, you can find them in the upper menu in the YARN, BUNDLES and TOOLS category, where you can select the type of fiber, needles, packs of skeins and other products.

Can I purchase the garments already made?

We don’t sell garments already made, but instead something much more fun and entertaining: everything you need to make it yourself!

To help you, we have created easy-to-follow, simple patterns; plus a growing online collection of video and written tutorials for many of the skills and techniques required in our patterns.

And of course, we are here at any time all along your project to help you with any doubt, so feel free to write to us!

I saw a kit and now I can’t find it. What can I do?

If you know the name of the product, use the search bar on our website to find the product. You can also search by indicating the type of garment: snood, sweater, scarf, etc. 

If you can’t find it using the search bar, or if you don’t remember the name of the product, write to us with information about the item, the type of material, a short description, and if you have a photo, even better!

We will answer you as soon as possible.

Colors

I need more yarn, is it possible to buy skeins of a specific dye lot?

Unfortunately, specific dye lot numbers cannot be re-ordered. Our yarn is dyed in small batches and it would be impossible to keep a stock of every dye lot for the occasional re-order.

But don't worry, we try to keep the differences from one dye lot to another as small as possible, so feel free to reorder as many skeins as you need to complete your project 😊. These differences cannot be completely avoided, due to the 100% natural raw materials used. However, when existing, they are very slight and most likely you won't even notice them 🙈.

If you are ordering wool for a project you have in mind and are unsure about the exact amount of yarn you will need, we always recommend that you add 1 or 2 more skein(s) to ensure that your entire project has the same color tone.

If you ordered a kit from us and run out of yarn, please see: I have run out of yarn before finishing my project, what can I do?

How do I select the colors I want?

The colors preselected in the kit are those of the sweater worn by the model in the photo. But you can choose your favorite colors by clicking on the color circles.

This way a windows opens up showing the skeins in larger view, with the scrollbar on the right you can view all skeins.

And to see how your favorite kits would look in different colors and get inspired by our community, check out the corresponding hashtag (#nameofthekit) on Instagram. 

The color I want is in stock, but the page won’t let me buy it, why not?

This generally means that you are trying to buy a color that we don’t have enough in stock of to fill your order specifically.

It is possible that we are in the process of replenishing our stock of the product and updating our site to reflect these changes.

To have the most up-to-date version of our stock, we recommend that you refresh the page or try clearing your cache.

Still getting an error?

Contact us and we will try to solve the problem as soon as possible.

Can I buy yarn samples ?

No, we do not have samples for sale.
We recommend you to take a look at our product sheets on the web, or get inspiration from our community in #weareknitters.
If you have any questions about our fibers please contact our ATC team and they will be happy to advise you.

Why do some colors cost more that others?

Sometimes our production process requires more manual work. Some of our fibers mix colors, or in some cases, are hand painted. Unfortunately, these colors require us to spend a bit more, and make you, pay a bit more for them too... however, we are sure that the result will make it worth your investment! 😉

Sizes

How do I know what size to order?

Make sure your clothes fit you perfectly 👌.Find your size in the size guide.We also recommend you to take a look on the measurements details available for each pattern and each size in the "Measurements" tab of our kits and then compare them with a garment that you already have and that you like how it fits you.Take into account the fitting of each design (cropped, ...) and the final result you would like to get (oversized, fitted, etc.). As a reference, in the description of our kits, you'll find the size worn by the model in the photos. 

Do the patterns have sizes?

Yes, most of them do! When you buy a kit, you can select the size you are interested in in the size drop-down menu. If there is no drop-down menu to select the size, it means that this pattern was designed as a single size by the type of garment.
Depending on the size you choose, we will automatically adjust the number of skeins required as well as the price of the kit.

If you choose size S, M, L or XL, the pattern (digital) you will receive includes the instructions for any of these four sizes, regardless of the size you have selected. For kits which are also available in plus sizes, if you choose size XXL and XXXL, you will receive instructions for these two sizes only.

Within the description of the kit, in the "measurements" tab, you have access to the measurements for each available size.

If you need a different size other than those specified, we recommend viewing this post: How do I adapt my pattern for a different size?

For more details: How do I know what size to order?

How do I adapt my pattern for a different size?

Most of our kits are available in different sizes. However, if you have bought a kit and want to modify the pattern to make the garment in a different size other than those available in the original pattern (bigger or smaller), you would have to change the pattern taking into account the recommended gauge or tension used in the pattern so the measurements of your project turn out as planned. We do not offer this type of personalized service, but we can help you with the following articles:

It is important that you keep in mind that, depending on the complexity of the design and your knitting experience, adapting a pattern to make a garment bigger or smaller can be a difficult process that requires a lot of attention.

We have a growing selection of kits available in sizes XXL and XXXL, please click here to see them all.

Do I need more balls of yarn for largest sizes?

Most of our kits have sizes, and depending on the size you choose, you will receive the exact number of skeins you need to complete your project. Depending upon the kit, you may need extra skein(s) for largest sizes compared to other sizes.

If you think you will need a larger size than size XL or else a smaller size than size S, you always have the possibility to adapt the pattern. You will find some help on how to adapt a pattern here.

Please remind that for sizes larger than XL, you probably need to add some extra skein(s), depending upon how much bigger you want your garment to be. Use our Yarn calculator tool to calculate the approximate quantity of fiber you'll need.

Make sure you choose the right size, visit How do I know what size to order?

 

We have a growing selection of kits available in sizes XXL and XXXL, please click here to see them all.

Out Of Stock Products

The color I want is out of stock. Can you notify me when it's restocked?

Re-stocking of colors and materials depends upon the season. In summer, priority is given to petite wools, cotton and other lighter fabrics, and vice versa in winter with heavier fibers.

For a particular color which is currently out ot stock, you can sign up to receive a notification as soon as it is available again, just click on the button "Out of stock. Tell me when it's back":

Register your e-mail address and click on "Save" in order to receive a message as soon as the desired color becomes available:

You had a color but it’s not available anymore. Will you have it again?

If you bought or saw a color and you no longer see it on our website*, most likely we have stopped producing it. In that case, it will not be available for sale again, sorry. 

Please, check our website as you may find a similar color or a color that could fit well with your project. We often launch new colors!

* Not to be confused with colors that are temporarily out of stock and appear in grey. These colors will be restocked. For more information, see: The color I want is out of stock. Can you notify me when it's restocked?

When will a kit be available again?

Since we are constantly improving our kits and patterns, a kit may be temporarily unavailable because we are working on it. These kits appear on our website with the mention "Out of stock":

Do not worry, it's just a matter of time for them to be available again.

However, if you've seen or bought a kit and you no longer find it on our website, it means that it has probably been removed from our catalog and won't be available again.
We invite you to check out our kits and see if you find a similar one or if you fall in love with another. We are launching new collections regularly!

In any case, if you have any questions about a certain kit, you can write to us and we will answer you as soon as possible.

Recommendations

I’m a beginner, which kits do you recommend?

Our kits are divided by skill level, from the most basic to the more advanced.

You can filter the difficulty of different levels.

The best way is to start with any kit for beginners. Hat, scarves or snoods made with bulky yarn are the easiest.

We recommend:

Each kit has everything you need to make your garment: balls of wool, needles, QR pattern…

To help and guide you through your project, we have a section of tutorial videos where we explain the stitches and techniques step-by-step.

To expand your knowledge and keep growing as a knitter don’t miss the articles on our blog, where we post new techniques, tips and advice to help inspire you 😊.

What can I make with just one ball of...?
How many balls of yarn do I need to make a scarf or hat?

Feel free to use our yarn calculator. It will show you how many balls you need per type of yarn and project.

Some examples:

> To make a hat, you’ll only need 1 ball of yarn, if it’s made from petite wool or bulky wool.

> To make a scarf, it depends on what stitch you are using and how long you want your scarf to be. We recommend between 1 and 3 balls of bulky wool:

If you prefer to use Petite Wool, you'll need 4 or 5 skeins to knit a scarf. Check out the following kits: Ranta ScarfMorse Scarf and Le Marais Shawl.

How many balls of yarn do I need to make a blanket?

The number of skeins for a blanket depends very much on the size you want to knit and the type of wool.

Feel free to use our yarn calculator. It will show you how many balls you need per type of yarn.

If you want to knit something with the chunky Peruvian wool "The Wool" in a certain size, we recommend four or five skeins. In our collection we recommend the blanket Udon Blanket with five skeins. If you are looking for something bigger and warmer, check out our Udon XXL, with 9 skeins.

You can also knit something smaller and softer, for children, for example. For this you need two or three skeins of cotton or another, finer wool. In our collection we recommend the Bee Blanket, which is knitted with three skeins of our Pima cotton, or the blanket Dragonfly Blanket with only two balls of Pima cotton.

If you are looking for something even softer, we recommend trying our Kit The mellow blanket, with five skeins of our Meriwool, one of our most exclusive and finest fibers.

Check out all our blanket kits here.

Can I interchange the fibers included in my kit?

Our kits are designed to be knit or crocheted with a certain type of fiber, since the included pattern is designed only for this particular fiber and would not work for another. Each pattern is a world in itself, and for this reason, they can only be purchased with the fiber you see in the description. This is why we recommend that you look directly for a kit in the fiber you want (see How do I choose my product?). You will surely find a design that you will fall in love with!

If you have bought a kit and want to use the same pattern to knit or crochet it again in another fiber, you would have to adapt the pattern taking into account the gauge or tension differences between both fibers so that the measurements of your new project correspond to those of the original pattern. We do not offer this type of personalized service, but we can help you with the following articles published on our blog:

It is important that you keep in mind that, depending on the complexity of the design and your knitting experience, adapting a pattern to another fiber can be a difficult process that requires a lot of attention.

Enjoy the experience of knitting without any worries, by buying the kit that you like and taking advantage of the work we have already done for you, writing the pattern step by step for this fiber 😉.

Straight or circular needles: which ones should I choose?

Working with straight or circular needles doesn't affect the difficulty or ease of knitting, which depends on the level of the specific pattern or project you are working on and not on the needles used for it. It's a personal choice, and although you can definitely knit with both types of needles, their differences will probably affect your preference for one over the other when working on a specific project.Straight or standard needles can be easier to hold for beginners because they can be positioned under the arm during knitting. These needles can only be used when knitting flat pieces and when the project is worked in rows. Their long shape and wooden material can result in heavier needles. Sometimes, it can be difficult to cast on as many stitches on straight needles because of the limited space available for the material you are working with. In addition, the weight of the materials and the needle together can cause fatigue to the inexperienced knitter.Circular needles can be used to perform the same tasks as the straight ones, which are: knitting flat pieces and working in rows. They can also be used for patterns that are worked in the round. This is particularly handy when creating cylindrical items, such as sleeves, snoods and cowls without a seam. However, it seems important to remind you that very few of our patterns are designed to knit in the round. 

Some of our kits that offer circular needles are not designed to be knit in the round. Another advantage is that they can be used in Raglan patterns (garments like tops and sweaters that are knit from top to bottom, in one piece). In addition, regarding their composition, the wooden parts of the needles are shorter, resulting in lighter needles. The flexible cable, which can be rolled up, makes them convenient while storing or on the go. You are less likely to drop stitches while using these needles. The variety of cable lengths available make them suitable for many types of projects. They can also be more comfortable for knitters who prefer the continental method.

I am ready for the "easy level". What kit do you recommend?

Congratulations! You are not a beginner anymore and have improved a lot! It is time for you to try one of our "easy level" kits ( --> Knitting levels guide).

Our kits are divided into levels, from the most basic to the most advanced. You can filter the difficulty of different levels.

Here below, you will find some recommendations of "easy" kits that you might like to try:

Which one will be your next project ? 😉

I’m an intermediate knitter. What kit do you recommend?

You’re ready for the next level!

Our kits are divided by levels, from the most basic to the most advanced.

You can filter the difficulty of different levels.

We recommend you try our kits that use different stitches, lace, or techniques like Jacquard.

We recommend:

What kits do you recommend for an expert knitters?

You can knit anything; none of our kits will be too hard for you!

Our kits are divided by levels, from the most basic to the most advanced.

You can filter the difficulty of different levels.

We recommend that you try a kit with Baby Alpaca, for example:

Since it’s a thinner fiber, it will be a new challenge for you. You’ll love how soft it is!

I want to knit a sweater, which kits would you recommend me ?

You already know you want to knit a sweater, but you are unsure about the type of yarn and which kit to choose?

Here are some tips coming directly from our community:

If you are looking for something soft and light, our Pima Cotton will surely be the right choice for you. How about the Bossa nova Sweater or the Stomp Sweater. They are marvelous, aren’t they?

If you prefer to knit something warm instead, we provide our different types of wool.

The Poupa Hoopoe Sweater, created with our Wool will be perfect to wear in the cold winter days.

Are you into our Petite Wool? Well you don't want to miss our Buttercream Sweater, an elegant, timeless design that can be matched with pretty much anything in your wardrobe.

The Wave and its particular twist will add a touch of originality to your project, how about giving our Gamma Sweater a try?

If you want absolute softness and practicality, we suggest you try our Meriwool Superwash (machine washable!). The Sparkle Raglan Sweater might be your next favorite sweater that you haven't met yet. 😉

And last but not least, if you are a wool lover searching for the most exclusive yarns, our Baby Alpaca was made for you! You will especially love the Haptic Sweater!

Check out all our sweater kits here and pay attention to the level of each kit.

How many balls of yarn do I need to make a cardigan?

The number of skeins for a cardigan depends very much on the size you want to knit and the type of wool.

We provide a handy skein converter. It will show you how many balls you need per type of yarn and project. 

If you want to knit something with the chunky Peruvian wool "The Wool", in our collection we recommend the Simone Cardigan (6-7 skeins). 

If you are looking for something lighter, we recommend trying our Martina Cardigan with 6 or 7 skeins of our Petite Wool

You can also use our Pima cotton to knit something softer and lighter, in our collection we recommend the Napa Cardigan with 6 skeins.

If you prefer the softness of our Meriwool, we recommend our Hackney Cardigan, with 6 or 7 skeins. 

Which wool is the best choice for beginners?

If you're new to knitting, we recommend beginning with The Wool, our bulkiest option.

We have a number of beginner kits available in this material that are specifically designed to allow you to see results quickly. 

Additionally, bulky wool is very forgiving - so if you make a mistake, you can quickly and easily correct it and move on.

Which wool is the best choice for advanced knitters?

If you’re already an expert knitter, you’ll enjoy any of our yarns.

If you're already an expert knitter, you'll find the different strengths in all of our materials.

However, if you're looking for an unforgettable knitting experience, and want to take your finished items to the next level, we recommend that you try our Baby Alpaca

We have a number of advanced kits in all of our materials that include everything you need for your next project.

Is it hard to learn to knit? And crochet?

Learning to knit or crochet is not difficult, but like anything else, you will need a little bit of practice until you get the hang of it.

With a bit of help from our tutorial videos and blogs, you’ll pick it up quickly and won’t be able to stop 😃.

Videos

Materials

Characteristics and care of our Fibers

What are the main characteristics of our fibers?

(1) Consult this chart to obtain needle conversion information.

(2) There could be a ±10% variation in the weight of the skeins.

(3) The gauge is a 10x10 cm / 4x4 inch square. Learn more about knitting measures on patterns.

(4) Yarn terminology: weight

(5) Check out our guide for washing and caring for your We Are Knitters fibers.

How to wash and take care of our fibers?

Our fibers are 100% natural, and for this reason, your garments require a little extra care so they can last for a long time. Make sure to carefully follow the care instructions provided for each fibers.

For more details, check out our blog:WAK PIMA COTTON CAREorTIPS FOR WASHING YOUR WE ARE KNITTERS WOOL AND COTTON CLOTHES

Other tips:

We recommend that you do not wash your garments too often. It is best to avoid washing your wool garments until it is completely necessary. For example, if you get it stained, it's best to spot treat the stain with a bit of water and gentle soap instead of washing the whole garment. Wool is a breathable material which doesn't retain odor if it's ventilated properly, perhaps if you'd like to get rid of odor you can either hang your garment in a well ventilated area with natural light or lightly steam it with your iron (with no cleaning products), this should do the trick and will extend the life of your garment.

This way, you will avoid pills from appearing, although it is possible that with time and use, some may appear. To remove pills, we recommend using a felting needle: push pills back into the garment instead of cutting them. This will help to maintain the overall quality of your garment.

If you notice that your clothes shed, this is something normal, since our wool does not contain any synthetic fiber. In addition, many of our fibers (such as Big Wool, Petite Wool, The Wave, Meriwool, Bling Bling Yarn) are made from a single ply and so they are slightly more vulnerable to shedding. Remember also to avoid as much as possible to undo your project while working as it tends to weaken the fiber.

To maintain your clothes in good condition, we also advise you to protect them from jewelry, to avoid wearing them over and under clothing that includes buttons, zippers, or any other accessory that may get caught in the wool and damage it.

Finally, we recommend you to keep your knitted projects together in a separate area of ​​your closet to avoid mixing them with the rest of your clothes and take the risk of damaging them.

Remember also not to hang them so to avoid stretching and deformation.

I have run out of yarn before finishing my project, what can I do?

Our kits are designed to include the quantity of fiber you need to knit or crochet both the tension sample and the garment in the size you bought, based on that same tension sample.

Different reasons may explain why you've run out of yarn before finishing your project:

> First of all, we recommend that you check your tension and compare it with the one recommended in the pattern. Making a tension sample before starting your project is one of the most important steps, as it guarantees that your final measurements will match perfectly with the ones you see in the pattern. The tension sample also determines the fiber consumption, so if your tension differs because you're knitting too loose (less stitches per inch/cm, resulting in a bigger sized piece), you may run out of yarn.

> If your sample was initially correct, make sure that you've maintained that same gauge throughout the whole project. To do so, you can measure your tension in different areas of your project.

> If your tension is correct, we recommend that you check if the stitches and rows in your project match the pattern instructions for your size. You may have accidentally added more rows or stitches to the project which causes you to use more yarn than the amount calculated in the kit according to each pattern and size. If you are knitting, learn how to count stitches and rows in our blog, or if you are crocheting, please see: count stitches and rows.

 

If you detect a gauge issue, you have two options:

  • you can unravel your work and start again making sure to tighten your tension. This is best option to ensure that your final garment will have the correct measurements, texture and fit. Try knitting the gauge sample as indicated in the pattern and if you still can't reach the recommended tension, we suggest to go down a needle/crochet hook size to compensate and match the pattern tension. Once you've achieved the correct tension, you can begin your project making sure to maintain the correct tension throughout the whole project. By doing this, you will surely have enough yarn to finish your garment and it will fit you perfectly!
    Don't get discouraged if you get it wrong the first couple of times, we are sure your finished garment will be worth it 💪.
  • you can buy extra yarn on our website to finish your garment. If you go for this option, please keep in mind that since your tension is too loose, your measurements won't be the ones expected: they will be bigger and consequently will affect the final fit.

You have the right tension and followed the instructions correctly but still don't have enough yarn? Send us pictures of your work on a flat surface with a measuring tape positioned on top to measure both width and length. We will have a look at it together with our experts and provide all the help you need! 😊

I found one or several knot(s) in my skein(s), is that normal?

We make every effort to avoid knots in our skeins, although it is possible, that during the production process of our fibers, a knot has to be made. We would like you to keep in mind that without this knot, we would have to throw away huge amounts of fiber in perfect condition, which is completely contrary to our efforts to protect the environment and the reduction of waste. We hope that you understand and support us in this daily effort.

If you find a knot in your skein, do not worry, it is very easy to solve. Here we explain to you how to proceed, there are two different options:

  • Cut the knot with scissors and continue as if you were joining a new skein: HOW TO JOIN A NEW SKEIN OF YARN
  • Cut the knot with scissors and make an invisible knot to join the two threads. To learn how to do it, please read the following article: HOW TO MAKE AN INVISIBLE KNOT TO JOIN TWO YARN TAILS.
  • Depending on the yarn you are working with, you can cut the knot with scissors and felt the loose strands by rubbing them together. This techniques works very well in roving yarns (Big wool, Petite Wool, The Wave, Meriwool, etc.). To learn how to do it, please read the following article: HOW TO JOIN STRANDS BY FELTING

If you find more than one knot in the same skein of any material, please contact us and send us photos. Due to our high quality standards we would like to find a solution, if this is the case with your order.

The yarn breaks when I knit, is that normal?

Are you knitting or crocheting your project, and the yarn suddenly breaks? Don't panic! Here you'll find some tips on how to avoid this from happening:

  • First, try to avoid applying unnecessary tension by pulling the strand too tightly while knitting or crocheting. Remember that our yarns are 100% natural and they need a little bit of extra care when you use them for your projects.
  • Also, make sure you aren't separating the strand when you insert the needle into the stitches.
  • Furthermore, please consider that when the skein is formed, the ends of each skein could be less resistant than the rest of the skein because of the torsion applied during manufacture. To check this, unravel the first 2 or 3 meters of the skein and try the resistance of the yarn.

If you pulled too hard and the yarn breaks we suggest that you read this post from our blog that teaches you how to make an invisible knot to join your strands. You will surely find it very useful!

If the yarn keeps breaking, take a picture and contact us. It is possible that you may have received a defective skein and if that is the case we will provide you with a solution as soon as possible. We want you to be 100% satisfied with our yarns!

I am allergic to wool or have sensitive skin, what options would you recommend?

Although our 100% pure sheep wool is usually found to be soft, we are well aware that every person is different.


-> If you have sensitive skin, please mind that this doesn't mean that you can't have fun with one of our kits or fibers! 😉

We have plenty of kits made out of Meriwool and Baby Alpaca. These fibers are well known to be extremely soft and they are particularly suitable for babies and young children who are often prone to have sensitive skin.

Baby Alpaca wool is much softer than sheep's wool, so in the case of sensitive skin, it could definitely be recommended, although in some cases even this very soft wool may be found to be slightly itchy. Alpacas are not sheep, but similar to the llamas, native of the South American Andes but smaller and they produce much softer fur.

Apart from that, we can offer other alternatives such as Mixed Yarn (50% certified organic wool, 50% certified organic cotton), Touch Me Mohair (baby alpaca, superkid mohair and mulberry silk) or The Recycled  Yarn (95% recycled cotton). For extremely sensitive skin, our Pima Cotton (GMO free) and Bamboo are a safe bet.  

Feel free to try our samples first, so you can touch our yarns before taking any decision.

-> Are you allergic to wool or animal fibers in general?

In this case, it is better not to take any risk and go for Cotton (GMO free), The Recycled Yarn, or Bamboo which are our non-wool options. We offer both knitting as well as crochet kits for these fibers! 👍

You fell in love with a Wool pattern but you can't knit or crochet it due to your allergy? Check out the following article: Can I interchange the fibers included in my kit?

Do you have vegan yarn?

The answer to this question is YES! If you are vegan, you can have the chance to enjoy the high quality of our yarn and live the WAK experience, too!How? By choosing one of the following fibers which are all 100% vegan:

  • Pima Cotton is 100% cotton and GMO free.
  • The Recycled Yarn is made of recycled cotton for the 95% and 5% of other fibers. This eco friendly material is made from used jeans.
  • Bamboo is 100% bamboo viscose, completely natural.
  • Our beautiful Linen fiber is made of 30% of linen and 70% of viscose.
  • The Cordage Yarn and the Mini Cordage Yarn: designed for macrame, they are made of cotton and PET or recyclable plastic.

We offer kits for these wonderful fibers!

My garment is bigger than it should be, why?

Different reasons may explain why your garment has bigger measurements than the ones in the pattern for the size you chose:

> First of all, we recommend that you check your tension and compare it with the one recommended in the pattern. Making a tension sample before starting your project is one of the most important steps, as it guarantees that your final measurements will match perfectly with the ones you see in the pattern. If your tension differs because you're knitting too loose (less stitches per inch/cm, resulting in a bigger sized piece), your garment may end up being too big.

> If your sample was initially correct, make sure that you've maintained that same gauge throughout the whole project. To do so, you can measure your tensionin different areas of your project.

> If your tension is correct, we recommend that you check if the stitches and rows in your project match the pattern instructions for your size. You may have accidentaly added more rows or stitches to the project. If you are knitting, learn how to count stitches and rows in our blog, or if you are crocheting, please see: count stitches and rows.

If you detect a gauge issue,youcanunravel your work and start again making sure to tighten your tension. Thisis the bestoption to ensure that your final garment will have the correct measurements, texture and fit. Try knitting the gauge sample as indicated in the pattern and if you still can't reach the recommended tension, we suggest to go down a needle/crochet hook size to compensate and match the pattern tension. Once you'veachievedthe correct tension, you can begin your project making sure to maintain the correct tension throughout the whole project. By doing this, your garment will fit you perfectly! Don't get discouraged if you get it wrong the first couple of times, we are sure your finished garment will be worth it💪.

You have the right tension and followed the instructions correctly but the measurements still don't match the ones in the pattern? Send us pictures of your work on a flat surface with a measuring tape positioned on top to measure both width and length. We will have a look at it together with our experts and provide all the help you need! 😊

My garment is smaller than it should be, why?

Different reasons may explain why your garment has smaller measurements than the ones in the pattern for the size you chose:

> First of all, we recommend that you check your tension and compare it with the one recommended in the pattern. Making a tension sample before starting your project is one of the most important steps, as it guarantees that your final measurements will match perfectly with the ones you see in the pattern. If your tension differs because you're knitting too tight, that is to say, more stitches per inch/cm, your garment may end up being too small.

> If your sample was initially correct, make sure that you've maintained that same gauge throughout the whole project. To do so, you can measure your tension in different areas of your project.

> If your tension is correct, we recommend that you check if the stitches and rows in your project match the pattern instructions for your size. You may have accidentally forgot rows or stitches. If you are knitting, learn how to count stitches and rows in our blog, or if you are crocheting, please see: count stitches and rows.

If you detect a gauge issue, you can unravel your work and start again making sure to loosen your tension. This is the best option to ensure that your final garment will have the correct measurements, texture and fit. Also, bear in mind that some types of stitch just can't shine if knitted too tight. Try knitting the gauge sample as indicated in the pattern and if you still can't reach the recommended tension, we suggest going up a needle/crochet hook size to compensate and match the pattern tension. Once you've achieved the correct tension, you can begin your project making sure to maintain the correct tension throughout the whole project. By doing this, your garment will fit you perfectly! Don't get discouraged if you get it wrong the first couple of times, we are sure your finished garment will be worth it 💪.

You have the right tension and followed the instructions correctly but the measurements still don't match the ones in the pattern? Send us pictures of your work on a flat surface with a measuring tape positioned on top to measure both width and length. We will have a look at it together with our experts and provide all the help you need! 😊

My yarn keeps twisting as I knit, is this normal? What can I do to avoid it?

It's completely normal and unavoidable for your yarn to twist while knitting/crocheting. This is caused by the material's own nature. When transforming a fiber into yarn, torsion is used in the spinning process to make the material resistant. In some occasions, this may cause your yarn to twist more than usual which can result in an uncomfortable knitting experience. Don't worry, you can try these tips to minimize the yarn twisting and make your knitting project a comfortable and fun experience 😊.

1. It's best if you knit with the external strand of yarn from your skein. Even though it might seem more comfortable to pull your working yarn from the center of the skein, this tends to over-twist the strand. However, if you pull from the outer strand, your ball of yarn will rotate and the strand will unravel itself in a uniform manner, therefore avoiding excess twisting. The friction generated while your skein rotates may cause your wool to shed. If you want to protect your skein, it's best to place it inside a smooth container to ease rotation.

2. Keep your skein a bit further away from you. This will help your strand straighten itself as you pull from it to knit.

I am left with a big amount of yarn after finishing my project, what can I do?

Our kits are designed to include the quantity of fiber you need to knit or crochet both the tension sample and the garment in the size you bought, based on that same tension sample. Our skeins are all of the same size so you are likely to be left with a certain amount of yarn after finishing your project. For example, if you need 4 skeins and a half to finish a garment, you will receive 5 skeins, and if you respect the recommended tension, you will be left with half a skein. However, if you have more than one skein left after finishing the project and the garment looks smaller than it should be, please go on reading this article.

Different reasons may explain why you've more than one skein left after finishing your project:

> First of all, we recommend that you check your tension and compare it with the one recommended in the pattern. Making a tension sample before starting your project is one of the most important steps, as it guarantees that your final measurements will match perfectly with the ones you see in the pattern. The tension sample also determines the fiber consumption, so if your tension differs because you're knitting too tight (more stitches per inch/cm), you may have too much yarn left.

> If your sample was initially correct, make sure that you've maintained that same gauge throughout the whole project. To do so, you can measure your tension in different areas of your project.

> If your tension is correct, we recommend that you check if the stitches and rows in your project match the pattern instructions for your size. You may have accidentally skipped rows or stitches which causes you to use less yarn than the amount calculated in the kit according to each pattern and size. If you are knitting, learn how to count stitches and rows in our blog, or if you are crocheting, please see: count stitches and rows.

If you detect a gauge issue, you have two options:

  • you can unravel your work and start again making sure to loosen your tension. This is the best option to ensure that your final garment will have the correct measurements, texture and fit. Also, bear in mind that some types of stitch just can't shine if knitted too tight. Try knitting the gauge sample as indicated in the pattern and if you still can't reach the recommended tension, we suggest to go up a needle/crochet hook size to compensate and match the pattern tension. Once you've achieved the correct tension, you can begin your project making sure to maintain the correct tension throughout the whole project. By doing this, you will surely use the right amount of yarn to finish your garment and, the most important, it will fit you perfectly!
    Don't get discouraged if you get it wrong the first couple of times, we are sure your finished garment will be worth it 💪.
  • If you like your project the way it is, of course you are totally free to keep it like that, and use the leftovers for a new project. In our blog we have tons of ideas and free patterns to download.

Please bear in mind that depending on the complexity of the model and your experience, adapting a pattern by adding rows or stitches to reach bigger measurements may result in a quite difficult task, if not frustrating, so we do not recommend it.

You have the right tension and followed the instructions correctly but still you have more than one skein left? Send us pictures of your work on a flat surface with a measuring tape positioned on top to measure both width and length. We will have a look at it together with our experts and provide all the help you need! 😊

Knitting Needles and Crochet Hooks

Do you have Circular Needles?

Of course! 😉

We currently have 4 types of circular needles available for knitters who prefer them:

You will enjoy our handmade production and 100% natural beechwood with both straight and circular needles, you choose!

We Are Knitters Needles

Contain no plastic!

Our Needles are made from 100% beechwood; they are handmade and environmental friendly.

One of our main concerns in sourcing our needles is to do so in a manner that is sustainable. With this in mind, we only work with sources that have been certified by the PEFC (the Programme for the Endorsement of Forest Certification) as sustainable.

We have needles and hooks for knitting and crochet available in several different sizes.

Find all of our available sizes here: We Are Knitters Needles

Do you have crochet hooks?

Of course!

We currently carry 4 sizes of crochet hooks:

Can I purchase needles separately?
Why wooden needles instead of plastic or metal?

One of the key reasons for this choice is because of our concern for the environment; so our needles only come from suppliers who have been certified by the PEFC  (Programme for the Endorsement of Forest Certification) as sustainable.

We also prefer wooden needles because they are an attractive, long-lasting, and quiet alternative to traditional metal needles.

 Discover all of our We Are Knitters needles: Needles

Can I bring knitting needles on the plane?

The good news is that, in most cases, yes, you can knit on the plane!        

Depending on your origin, destination, and airline, policies may change, but generally you can safely bring your needles on board without any problems. If you’re unsure, contact airport security of the airport of departure and your airline and they will be happy to confirm their policies with you.

Don’t forget to bring your wool with you to help avoid any confusion.

You can take advantage of your time on the plane by knitting, and have the experience of knitting in the clouds.

Not only that, but knitting is a great relaxation technique for those who are afraid of flying.The good news is that, in most cases, yes, you can knit on the plane!        

Depending on your origin, destination, and airline, policies may change, but generally you can safely bring your needles on board without any problems. If you’re unsure, contact airport security of the airport of departure and your airline and they will be happy to confirm their policies with you.

Don’t forget to bring your wool with you to help avoid any confusion.

You can take advantage of your time on the plane by knitting, and have the experience of knitting in the clouds.

Not only that, but knitting is a great relaxation technique for those who are afraid of flying.

Patterns

Can I buy a pattern separately?

Our patterns are only available within our kits and we do not usually sell them separately. However, we recommend that you take a look on our free patterns section, we are sure that you will find lots of nice ideas for your next DIY projects!

Also, if you are not in a big hurry, from time to time WAK offers a selection of patterns for a limited time as digital version (PDF). Stay tuned to our Newsletter so you do not miss it! 😉

What can I expect from a We Are Knitters pattern?

A pattern for a knitter, can be compared to the map that an explorer would follow; it is a guide to that will show you the design, size and necessary rows and stitches. In essence, the pattern contains the instructions that you’ll need to create your project.

When you buy a WAK pattern, you will receive the instructions to knit all sizes available for that particular design, regardless of the size selected for your order. This will allow you to knit your favorite patterns as many times as you'd like for you or your loved ones ❤.

Our patterns are easy to understand even for those who are new to pattern reading.

Your kit will include a physical copy of your pattern so you can take your project anywhere and everywhere! 😉

Are you curious to try our patterns before buying a kit? Check out our website's free patterns section and our blog, we have lots of downloadable free patterns so you can start your new project now!
To see an example, check out this free pattern.

I’ve never knit before, will I be able to read the pattern?

Our “beginner” and “easy” kits are designed for the new or nervous knitter, so they are written in a simple and easy to understand manner.

Almost all of the techniques found in our patterns have video tutorials to accompany them that can be found in the Videos or Blog sections of our website.

I lost my pattern, what should I do?

No problem! Contact us with your order numberand we’ll email you a PDF copy of your pattern.

Do you have your patterns in PDF?

Yes, all of our Downloadable Patterns on our website are in PDF.

In which languages are our patterns in?

All of our patterns are available in: Spanish, English, French, German, Polish, Italian.  

Additionally, some kits have been translated into these languages:

Russian Korean Dutch Japanese Norwegian Swedish Portuguese Danish Finnish

To see all the kits available in each of these languages, click on the desired language.

And we keep working on opening new countries and translate to even more languages. Check our Newsletters and Social media to be updated.

Here below, we show you how to choose the language you want for your pattern, once you are in any of our kits

Do you have any free patterns?

Yes, you can find them in the “Free Patterns” section of our website.

I have a question about a pattern, what should I do?

If you’re unsure about how to complete a certain technique or portion of a pattern, we recommend first viewing the video section of our website. We also have a number of tutorials on our blog for common techniques. Do not forget to visit our community forum where the WAK community can help you with tips and explanations.

If you continue to have problems, contact us and someone will get back to you with an answer to your question ASAP.

Do you have videos that explain the patterns?

Yes! Check out the Videos section of our website for tutorials on many of the techniques and skills required in our kits.

Petit Point

What is petit point?

Petit pointis an embroidery stitch that is generally done on canvas or another similar “open weaved” fabric. It is mostly used for tapestry.

Which material is used for the thread in petit point?

The material used for the petit point kits is 100% Pima Cotton

What is the difference between petit point and cross-stitch?

Cross-stitch is a popular type of embroidery that creates X-shaped stitches. It takes longer than petit point because each stitch needs to be worked twice, once to make each side of the X.

I already know how to knit, will this make learning petit point easier?

Although knitting and petit point are two completely different crafts, the fine motor skills and dexterity you have built up knitting will help you to learn petit point; but previous experience is not necessary for our beginner kits. Unlike knitting, petit point uses a single stitch for the duration of the project.

How long does it take to finish a We Are Knitters petit point design?

Depending on your skill level, your time required may vary, but in general a project should take you about 15 afternoons.

What can I do with my petit point kit?

The pattern included in the kit can be used for

  • Tapestries,
  • Pictures,
  • Handbags ,
  • Pillow covers,
  • Other rectangular items of the same dimensions.

Register, My Account and Newsletter

My Account and newsletter subscription

How do I register?

At the top right of the menu, click on emoji of a person:

Once the page has loaded, click on “Create an account”.  

Type in your personal information and a password to sign in, and click on “Register”.

Now you have a WAK account! 😊

Change your password

Sign in to your account with your current password. On the left hand menu choose the option: “Account Information”.

I don’t remember my password

No problem! On the top right menu click on the emoji person.

Above the button “Login” you’ll see “Forgot your password?”, click on it.

You’ll be asked for your email address. Type in your email address and click “Submit”.

Then follow the directions that you’ll receive by email.

You are receiving an email explaining you how to retrieve your password.

In this email, clic on "Click here":

You will be redirected to another webpage where we will ask you to introduce your new password, twice:

Click on "Reset a password" to confirm.

You have just retrieved your password and can use it to log in. 

How do I retrieve the email address I used to create my account?

Do not worry.

Just write us with all the details that you remember. Please include your name, possible mail addresses that you might have used or even an order number if you have one at hand.

We will search until we have found the corresponding e-mail address for your user account.

Please note that being subscribed to the newsletter is not the same as having a WAK account. 

How can I edit my email address?

The email address you introduced when you created your account is not valid anymore or has a typo in it? Or maybe you just wish to modify it? 

In order to make this change to your account, we recommend that you contact our customer service team, they will be happy to help you to make your WAK experience unique.

How do I cancel my account?

Do you really want to cancel your account? This makes us very sad 😟.

If you want to cancel your account with We Are Knitters, write to us and we will cancel your account as soon as possible.

HOW DO I SUBSCRIBE TO THE NEWSLETTER?

Not sure if you’re already on the list? Getting an error message? Write to us and we’ll make sure your added so that you can stay up to date with all the latest WAK news, promotions, and discounts.

Once you’ve subscribed, you’ll receive a coupon for 10% off your first purchase, plus a free pattern! You’ll receive everything in a confirmation email.

Not receiving messages from us? Make sure your spam filter is turned off and check your “Promotions” folder.

Still having problems? Write to us and we’ll do our best to help you.

HOW DO I UNSUBSCRIBE FROM THE NEWSLETTER?

Do you really want to unsubscribe? This makes us very sad 😟.

Please, feel free to contact us if you have any doubt about how to modify your newsletter suscriptions and we will do it for you 😊 

Promotions and Special Offers

Discount codes and gift cards

The code doesn’t work, what can I do?

This can happen for several reasons; the most common being that the code has expired, it was inserted incorrectly, you are trying to purchase an excluded item (see below) or that you haven’t reached the minimum purchase necessary to use the code. For example, the minimum to use the welcome code is of $60USD/$60CAD/£49/49€.

Also, please keep in mind that discount codes cannot be combined with other promotions or applied during sales and that packs of skeins, Super Kit, WAK Box, gift cards, yarn samples, WAK Book and knitting parties are not compatible with discount codes. Make sure you don't have any of these products in your cart if you'd like to apply your discount code to your purchase.

Furthermore, discount codes can only be applied once per customer, so if you already used the code in a previous order, you won't be able to use it again

If you’re still having problems, write to us and we will resolve the issue as soon as possible 😊.

How do I use my discount code? Can I use my discount code during a promotion?

Discount codes are applied in the checkout process. 

Once entered, click on "Apply". 

And that’s it!

Discount codes cannot be used during sales promotions.

The discounts are not cumulative. Discount codes cannot be used during sales promotions.

The discounts are not cumulative.

Can I get a price adjustment?

Discounts can only be applied during check out. Please do not forget to apply any discount code you may have, as we do not offer price adjustments for codes that were not applied, nor for orders made prior to or following a sale.

Can I use more than one code at one time?

Discount codes cannot be combined.

Only one discount code can be used per order. Codes also cannot be combined with sitewide promotions or sales.

What is a gift card, and how does it work?

Make sure your favorite knitter gets their perfect gift!

The online gift card

As its name suggests, it’s a virtual card. Order it and an email with a virtual card will be sent to the recipient’s email address on the day you specify (it doesn’t have to be the same day you purchase it).

This type of card is available in amounts ranging from $25 to $300 or £25 to £300.

Get it here

Unfortunately, we don't offer physical gift cards, but the online options allows for immediate delivery and full personalization.

WAK gift cards are valid in any WAK online store and can be redeemed in any currency, depending on the country from which the order is placed. If the card is redeemed in a different currency than the one purchased, a conversion will be applied and the equivalent amount will be discounted from the card.

Enjoy! 😉

Can I include a message with the gift card?

Of course! You can choose a design among the multiple ones we offer, and personalize the message in the resulting PDF file to make your gift a memorable one.

As you choose the online gift card, you can add a message directly into the field labeled “Message”.

The message will be sent with the gift card in the email.

Follow the instructions on the card as you add it to your cart and you will receive it once you complete the purchase.

How do I redeem a gift card?

Start by adding articles to your cart as you normally would.

When you are finished shopping and go to checkout, you will see an option labeled “Gift cards”. Click on it to open the entry box.

To apply your gift card, type the code found in the email of the online gift card, and click on “Apply”.

Automatically the cart total is updated taking into account the value of the card.

Will the recipient receive a confirmation email?

It depends upon what options you choose.

The gift card was not received. What should I do?

Online gift cards are sent by email to the specified recipient on the date you have chosen (if today's date was specified in the "Mail Delivery Date" field, it will be sent immediately right after purchase). Please check the spam folder to ensure it didn't end up in the wrong place.

If you still can't find it, contact us and we will find a quick solution to get you to the party on time 😉.

Welcome Code

How does the Welcome Code work? When does my welcome code expire?

Easy! After you subscribe to our Newsletter you will automatically receive an email with a 10% off discount code for your first purchase.

When you are in your checkout process, you’ll see the option “Discount Codes”. Type in your code and click "Apply" to activate it for your order and that’s it!

Your code is valid for 3 days after you receive it in your email.

After 3 days it will expire.

* Remember this coupon is only good for a minimum purchase of $60/£49/49€ and packs of skeins, fabric yarn, super kit, samples, knitting parties, WAK Book and gift cards are excluded, as they are already discounted.

Is the Welcome code automatically applied?

No, once you subscribe to our newsletter you will receive the code by email.

You have to enter it manually when in your checkout process, in the field labeled “Discount codes”. Type in your code and click "Apply" to activate it for your order and that’s it!

When and where will I receive my Welcome code?

Once you subscribe to our newsletter you will automatically receive an email with a US$12/CA$12/£10/€10/AU$15 off coupon for your first purchase.

*Don’t forget to check your spam or junk folder.

When can I use my welcome code?

You can use it on any of our products, as long as your total purchase amount is over $60/£49/49€, with the exception of bundles, gift cards, knitting parties, WAK Boxes, super kit and samples. 

Is there a minimum purchase required to use the Welcome code?

Yes, the minimum purchase to use your Welcome discount code is $60/£49/49€.

My Welcome code doesn’t work

You must write the letters exactly as they appear in the email you received; one wrong letter can make a difference. 😉

  • Remember that this code can only be used for a minimum purchase of $60USD/$60CAD/£49/49€.
  • Packs of skeins, super kit, gift cards, samples, WAK Book and knitting parties are not included in the promotion.
  • Only valid for one use per customer.
  • This code cannot be combined with other promotions.

Introduce your code in the “Discount Codes” field in your checkout process (not the Gift card field) and click "Apply" to activate it:

If it still doesn’t work, write to us and we’ll help you so that you can apply your code.

Can I use the Welcome code with other discount or with a giftcard?

Discount codes cannot be combined with other coupons. You can only use one coupon code per order and it cannot be combined with any sitewide discounts or sales.

For the giftcards off course!

You can use any discount code with a gift card in the same order.

* Remember this coupon is only good with a minimum purchase of $60/£49/49€.

Do you have a Loyalty or Rewards Program? How does it work?

Yes we do! Click here to sign up and get welcome points!

To get more points (we like to call them "Stitches") with each purchase or by leaving reviews. Soon you'll have enough stitches to get your favorite WAK products for FREE!

How can I apply my loyalty points / Stitches?
  1. Make sure you are signed in to your account
  2. Go to the rewards pop up on the website to see the available rewards
  3. Select "Cash discount" and click "Redeem" to copy the discount code. Apply the discount code to your order during checkout.
Do you have a Referral / Affiliation Program? How does it work?

Yes! You can earn points, free products and other prizes, all while sharing discounts and inviting your friends to shop at WAK! To participate Click here to sign up. Here's how it works:

  1. Register as a referral, you will receive a unique link that you can share with your friends, family, and followers across all social media platforms.
  2. Get your invitees to create an account in our shop through your unique link.
  3. Your invitee will receive an email with a special discount code that they can apply to their order.
  4. Once your invitee makes an order, you will recieve points (we call them "Stitches") That you can save up and apply on your order to get free products!

*Keep in mind that the referral program is only applicable for invitees that have never created an account or placed an order in our store.

My Order

How does shipping work?

We Are Knitters is headquartered in beautiful Madrid, Spain.

However, our warehouses are located in US (for US and Canada orders) and Germany (for Europe and rest of the world). Our warehouses do not offer a storefront and are not open to the public.

We do not have a retail store, all our products can be found in our online store.

We deliver almost all over the world! 😀

Please click here and select your country to get redirected to the right website to place your order.

All of our shipments can be tracked in real time with a tracking number that you will receive via email once your order has left our warehouse. This is not the same as your confirmation email, which you will receive immediately after placing your order to indicate that it has been processed. Follow the steps in the subsequent email containing your tracking number to locate and track your package.

This is why it is very important to enter the email and telephone number correctly when placing your order.

 

 In North America:

We ship daily to USA and Canada. 

For more information and rates: http://www.weareknitters.com/shipping (US) or https://www.weareknitters.ca/en/shipping (Canada)

 

In the United Kingdom:

We ship to all countries – England, Wales, Scotland and Northern Ireland. We also ship throughout the EU.

For a full list of countries we ship to in Europe and their corresponding rates, please go here:  http://www.weareknitters.co.uk/shipping

How long will it take to arrive? What shipping methods do you offer?

To consult our delivery times and know all the details about our shipping terms and conditions (destination countries, shipping methods, costs, free shipping terms, etc.), please visit the link corresponding to your destination country:

How much does shipping cost and what companies do you use?

To get all the details regarding our shipping conditions and the corresponding costs, please visit our Shipping page:

In the US, shipments are sent via UPS or USPS, outside the US, with DHL and the local post office. In Canada, Purolator International is in charge of the delivery of your package.

All of these are high quality, trustworthy companies that we have longstanding relationships with.

Regardless of which company delivers your package, you will receive an email with a tracking number and the telephone number of the shipping company in case there are any problems.

I don’t know if I will be home when they deliver my order. What happens if I’m not home?

If the delivery fails, the delivery driver will leave a notice in the mailbox, or you will be notified by SMS or e-mail.

Check your tracking link for more information on the status and current location of your package. It could be ready to be picked up at a specific location. For further details: 

  • US standard shipping (UPS SurePost): you will be able to see more details on the USPS tracking page, the USPS tracking number appears under shipment details as "Postal Service Tracking ID", which you can track here. Please note that it only appears once your package has been handed over to USPS.

  • US express shipping / Canada: further details can be found on the tracking link we sent you.

  • International: you will be able to see more details following the "international shipment number" link. This number appears in the upper part of the tracking link that we send you by email. Please note that it only appears once your package has entered your country.

If you have not received this email with the shipping information (also look in the spam folder, just in case), contact us so we can resolve the issue.

Will I be notified when my order will be delivered?

Of course! As soon as your order leaves our warehouse you will receive an email with the shipping status and the estimated delivery date.

You will also receive all of the details to track your package in real time.

f you can't pick up your order, you can do the following:

You can contact the shipping company directly. You will find their telephone number in the email you received with your shipping information. They will tell you what steps to take to receive your kit.

If you prefer, you can also write to us and we will help you with the delivery of your package.

Where can I find the tracking number? Where can I track my order?

Once your order has left our warehouse, you'll receive an e-mail with the tracking number to track your package. Sometimes, it's possible that you won't see any updates while trying to track your package as soon as it's been shipped. Don't worry! The tracking website will update in a few hours.

You can access the tracking link to track your package by logging in to your WAK account.

If you've placed an order as a guest on our site, you can also access your tracking link here, by indicating your order number and the email associated with your order.

If you've mistakenly entered the wrong email address while placing an order on our site, you can access your tracking link here.

If you're having any transport or delivery issues, we suggest that you contact the courier and provide the tracking number so they can assist you. You can also contact our customer support.

I just placed an order but I made a mistake. Can I change it?

Don't waste a minute, write to us and we'll try to modify it before it's too late! We insist on the word "try", since it depends not only on us, but on a long chain and logistical restrictions from the moment we receive your order. We launch the preparation process as quickly as possible to minimize our deadlines. For this reason,we want you to know that we do not guarantee these types of requestssince it depends, among other factors, on your reactivity, the status of your order and the volume of orders in preparation at that time.
In all cases, don't worry, write to us and we'll find a solution!

I have not received what I ordered, some products are incorrect and/or missing. What can I do?

We recommend that you first check the packing slip that you'll find inside your package (or your confirmation email). This is the resume of your order, with the details of all item(s) purchased. The products you receive should match with the packing slip.
If it is not the case, in terms of color, reference or quantities, please contact us and we will get back to you quickly to solve this issue.

If you received several kits, and you are missing a skein, please check all kits - although rare, occasionally a skein may have ended up in the wrong bag.

What can I do if items arrive damaged?

Although rare, occasionally an item may suffer damage during transport, or may be defective. We apologise for the inconvenience. Please take a picture and contact us and we will get back to you offering the best solution possible 👍

Can I return my order?

Of course! You have 14 days to return your order. All products seeking a refund must be returned in their original condition and complete with all items.  

Please consult How do I return my order? and I received my order and I don’t like the color. Can I exchange it? for further details.

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  1. WE ARE KNITTERS 
  2.  My Order 
  3.  Returns

Articles in this section

How do I return my order?

We Are Knitters

1 year ago

Updated

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It’s really easy 😊

Discover step by step how to proceed with the return of your order and the terms of returns by consulting the link of your country below:

Do not send your item without first completing the form online and receiving a response from us.

How will I be refunded? Who pays the shipping for returns? Is there a fee?

The money will be returned by the same payment method used to make the purchase.

Reimbursements are sent automatically to your PayPal account or your bank account once we receive the returned merchandise.

For complete details about return shipping charges and our return policy, please consult the link for your country below: 

If you want to return something because you don’t like the color or you changed your mind about the design or something else, you will be responsible for return shipping fees. We don’t offer exchanges, but you can return any unused and complete item within 14 days of receipt for a refund and then make a new purchase.

If we made a mistake in your order, we will pay for return shipping. Write us and we will tell you how to proceed.

I just placed an order, but I want to cancel it. I want to remove an item from my order. What I can do?

Don't waste a minute, write to us and we'll try to cancel it before it's too late!* We insist on the word "try", since it depends not only on us, but on a long chain and logistical restrictions from the moment we receive your order. We launch the preparation process as quickly as possible to minimize our deadlines. For this reason, we want you to know that we do not guarantee these types of requests since it depends, among other factors, on your reactivity, the status of your order and the volume of orders in preparation at that time.
In all cases, don't worry, there is always a solution! If it was not possible to cancel your order, you can return the products to us for a refund. The return costs will be deducted from the amount to be reimbursed.

Information about our return policy can be found here: 

*Pre-orders can be cancelled at any time before they are being shipped, contact us if you want us to cancel yours!

Don't waste a minute, write to us and we'll try to modify it before it's too late! We insist on the word "try", since it depends not only on us, but on a long chain and logistical restrictions from the moment we receive your order. We launch the preparation process as quickly as possible to minimize our deadlines. For this reason, we want you to know that we do not guarantee these types of requests since it depends, among other factors, on your reactivity, the status of your order and the volume of orders in preparation at that time.
In all cases, do not worry, there is always a solution! If it was not possible to modify your order, you can return the products ordered by mistake for a refund. The return costs will be deducted from the amount to be reimbursed.

Information about our return policy can be found here: 

Brand, Stores and Wholesale

What is We Are Knitters?

We Are Knitters is a growing company based in the center of Madrid, Spain that designs and creates knitting and crochet kits for all levels of fabric enthusiasts.

We have an extremely active and engaged online community with active knitters and creaters around the world. Our experience in the industry and clear vision allow our kits to be welcoming and fulfilling projects for all levels of knitting enthusiasts.

We Are Knitters wools are 100% natural and are sourced from the highlands of Peru, resulting in a final product that is unique and of consistently high quality.

Every kit contains everything necessary to knit or crochet your own project from step 1: the skeins, the needles, the pattern, the official WAK label and a sewing needle to put it all together with.

Does We Are Knitters sell completed kits?

At the moment, our focus is on the creating the best kit and experience for our customers, so we are unable to sell already knitted items.  However, this just means that you have the opportunity to learn a new craft and skill for life!

Besides, we’ll help you along the way if you have any questions while knitting.

Do you have knitting groups?

Yes! We organize Knitting Parties in a growing number of locations in the US and Europe – perfect for meeting likeminded people and improving your skills.

Want to join or host a party? We would love to hear from you. Sign up here.

Do you offer knitting workshops or classes?

On occasion, you can find us at festivals and trade fairs where we are sponsoring workshops or classes, but generally no.

If you are looking for the opportunity to knit with others, we recommend joining one of our Knitting Parties.

Do you have a retail store?

Yes! We have a showroom in Madrid where you can find and buy all our fibers, kits, accessories, and much more. You can also join our weekly workshops and enjoy product promotions. Our showroom is located at Calle Serrano 110, 5th floor in Madrid, open to the public from Tuesday to Thursday from 10:00 AM to 6:00 PM. If you have any questions or inquiries, you can contact the showroom at +34 914 26 83 78 or by email at talleres_wak@weareknitters.com

We hope see you soon!

How can I contact customer service?

If we have not been able to resolve your doubt in the articles of the help center, in our video tutorialsblog or community forum, you can contact us.

At WAK, we are committed to provide you with an answer as quickly as possible. Currently, we do not offer any telephone hotline, because many of the questions that reach us require some research or the help of other departments. For this reason, we have decided to invest all our efforts in answering all our customers inquiries by email in less than 48 business hours (except on weekends and Spanish holidays), once we have all the necessary details to resolve your doubts 😊.

So do not hesitate to write us if you have any questions!

Can I visit your offices?

We are located in the heart of Madrid – so if you’re visiting and want to pop in and say hi, write us an email to marketing@weareknitters.com, we would love to meet you!

Can I work at We Are Knitters?

Cool. We knew we liked you 😉

Don’t see an ad listed online? That’s okay! We can always make space for young and international talent, so send us your CV and a cover letter and we’ll contact you if we think you’re a match.

Out of the Office

Hola !

Oops, we left for the weekend!
Thank you for writing us. Our customer service is there for you Monday through Friday from 9:00 am to 6:00 pm (GMT+1). We will answer every message, please avoid repeated inquiries, to be able to attend to you sooner.
In the meantime, we suggest you to take a look at our help center, in case your question already has an answer there.
https://weareknitters.zendesk.com/hc/en-us

¡Ups, nos hemos ido de finde!
Muchas gracias por escribirnos. Nuestro horario de atención al cliente es de L a V de 9h a 18h (GMT+1), pero ¡no te preocupes! Vuestras dudas y reclamaciones son nuestra prioridad, así que te contestaremos nada más volver a la oficina el lunes por la mañana.
Mientras tanto, te recomendamos echar un vistazo a nuestro Centro de Ayuda, por si tu pregunta ya tuviera una respuesta.
www.weareknitters.zendesk.com/hc/es 

Oups, nous sommes en week-end !
Merci beaucoup pour votre message. Notre service client est ouvert du lundi au vendredi, de 9h00 à 18h00 (GMT +1), mais, ne vous inquiétez pas, vos doutes et requêtes sont notre priorité ! Dès notre retour au bureau lundi matin, nous vous apporterons une réponse.
D'ici là, nous vous recommandons de jeter un oeil à notre Centre d'Aide, peut-être que nous avons déjà répondu à votre question.
https://weareknitters.zendesk.com/hc/fr


Vielen Dank, dass du uns schreibst. Es ist Wochenende! Unser Kundendienst ist montags bis freitags von 9:00 bis 18:00 Uhr (GMT+1) für dich da. Deine Zweifel und Anliegen sind unsere Priorität! Wir werden jede Anfrage beantworten; bitte vermeide wiederholte Anfragen, um dir schneller antworten zu können.
Vielen Dank für dein Verständnis und deine Geduld!
In der Zwischenzeit empfehlen wir dir, einen Blick in unser Hilfecenter zu werfen, vielleicht findest du dort schon eine Antwort:
https://weareknitters.zendesk.com/hc/de

Ops, siamo già al fine settimana!
Grazie per averci contattato. Il nostro orario di attenzione al cliente è da L a V dalle 9:00 alle 18:00 (GMT+1) A causa dell'alto numero di email che stiamo ricevendo, è possibile che la risposta arrivi in un tempo maggiore alle 48 ore lavorative, stiamo facendo il possibile! Se vuoi aggiungere commenti, ti preghiamo di rispondere a questo messaggio e di non creare un ulteriore ticket.
Nel frattempo, ti consigliamo di dare un'occhiata al nostro centro di assistenza, per vedere se c'è la risposta alla tua domanda.
https://weareknitters.zendesk.com/hc/it

Oops, vi er borte i helgen! Takk for at du skriver til oss. Vår kundeservice er der for deg mandag til fredag fra 9:00 til 18:00 (GMT+1), men ikke bekymre deg! Dine spørsmål og bekymringer er vår prioritet, så vi svarer deg så snart som mulig når vi er tilbake på kontoret mandag morgen. I mellomtiden, foreslår vi at du tar en titt på hjelpesenteret vårt, i tilfelle vi allerede har et svar på ditt spørsmål der.  

https://weareknitters.zendesk.com/hc/no

Oops, vi har tagit helg! Tack för att du kontaktar oss. Vår kundservice finns här för dig Måndag till Fredag från kl 9.00 till 18.00 (GMT+1), men ingen fara! Dina frågor är vår högsta prioritet så vi kommer att svara dig så snart vi kommer tillbaka på måndag morgon! Under tiden föreslår vi att du kikar in på vårt hjälpcenter ifall du kanske hittar svaret på din fråga där.

https://weareknitters.zendesk.com/hc/sv

Hov, vi er taget på weekend! Tak fordi du skriver til os. Vores kundeservice er der for dig mandag til fredag fra 9:00 til 18:00 (GMT+1), men bare rolig! Dine spørgsmål og bekymringer har højeste prioritet, så vi besvarer dine spørgsmål hurtigst muligt, når vi er tilbage på kontoret mandag morgen. I mellemtiden foreslår vi, at du kigger ind hos vores hjælpecenter, hvis vi nu allerede har besvaret dit spørgsmål dér.https://weareknitters.zendesk.com/hc/daOops, tänään kylässämme on pyhäpäivä! Kiitos, että lähetit meille viestiä. Asiakastukitiimimme palvelee maanantaista perjaintaihin, kello 9:00 - 18:00 (GMT+1) välisenä aikana, pyhäpäiviä lukuun ottamatta. Älä huoli! Viestisi on meille tärkeä ja vastaamme siihen heti kun palaamme toimistolle. Sillä välin suosittelemme, että kurkistat meidän Apua-sivulle, josta saattaa löytyä vastaus kysymykseesi.https://weareknitters.zendesk.com/hc/fi

 

Your WAK Team 

Bank holiday

Oops, today we have a bank holiday in our hometown!Thank you for writing us. Our customer service is there for you Monday through Friday from 9:00 am to 6:00 pm (GMT+1), excluding bank holidays. But do not worry! Your doubts and concerns are our priority, so we'll answer you as soon as we get back to the office.In the meantime, we suggest you to take a look at our help center, in case your question already has an answer there.https://weareknitters.zendesk.com/hc/en-us¡Ups, hoy es un día festivo en nuestra ciudad! Muchas gracias por escribirnos. Nuestro horario de atención al cliente es de L a V de 9h a 18h (GMT+1), excepto festivos. Aún así, ¡no te preocupes! Vuestras dudas y reclamaciones son nuestra prioridad, así que te contestaremos nada más volver a la oficina .Mientras tanto, te recomendamos echar un vistazo a nuestro Centro de Ayuda, por si tu pregunta ya tuviera una respuesta.www.weareknitters.zendesk.com/hc/esOups, aujourd'hui est un jour férié dans notre ville !Merci beaucoup pour votre message. Notre service client est ouvert du lundi au vendredi, de 9h00 à 18h00 (GMT +1), sauf jours fériés. Cependant, ne vous inquiétez pas, vos doutes et requêtes sont notre priorité ! Dès notre retour au bureau, nous vous apporterons une réponse.D'ici, nous vous recommandons de jeter un oeil à notre Centre d'Aide, peut-être que nous avons déjà répondu à votre question.https://weareknitters.zendesk.com/hc/frHoppla, heute haben wir in unserer Stadt einen Feiertag!Vielen Dank, dass du uns schreibst. Unser Kundendienst ist montags bis freitags von 9:00 bis 18:00 Uhr (GMT+1) für dich da, ausgenommen Feiertage. Hab aber keine Sorge! Deine Zweifel und Anliegen sind unsere Priorität, daher antworten wir dir, sobald wir wieder im Büro sind.In der Zwischenzeit empfehlen wir dir, einen Blick in unser Hilfecenter zu werfen, vielleicht findest du dort schon eine Antwort. https://weareknitters.zendesk.com/hc/deOps, oggi è un giorno festivo nella nostra città! Grazie per averci contattato. Il nostro orario di attenzione al cliente è da L a V dalle 9:00 alle 18:00 (GMT+1), eccetto festivi. Comunque, non ti preoccupare! I vostri dubbi e le vostre richieste sono la nostra priorità, quindi ti risponderemo non appena tornati in ufficioNel frattempo, ti consigliamo di dare un'occhiata al nostro centro di assistenza, per vedere se c'è la risposta alla tua domanda.https://weareknitters.zendesk.com/hc/it

Oops, i dag er det helligdag i hjembyen vår!
Takk for at du skriver til oss. Vår kundeservice er der for deg mandag til fredag fra 9:00 til 18:00 (GMT+1), utenom helligdager. Men ikke bekymre deg! Dine spørsmål og bekymringer er vår prioritet, så vi svarer deg så snart som mulig når vi er tilbake på kontoret.
I mellomtiden, foreslår vi at du tar en titt på hjelpesenteret vårt, i tilfelle vi allerede har et svar på ditt spørsmål der.

https://weareknitters.zendesk.com/hc/no

Oops, idag är det helgdag i vår stad!
Tack för att du kontaktar oss. Vår kundservice finns här för dig Måndag till Fredag från kl 9.00 till 18.00 (GMT+1), förutom på nationella helgdagar. Men ingen fara! Dina frågor är vår högsta prioritet så vi kommer att svara dig så snart vi kommer tillbaka till kontoret!
Under tiden föreslår vi att du kikar in på vårt hjälpcenter ifall du kanske hittar svaret på din fråga där.

https://weareknitters.zendesk.com/hc/sv

Hov, vi er taget på weekend!Tak fordi du skriver til os. Vores kundeservice er der for dig mandag til fredag fra 9:00 til 18:00 (GMT+1), men bare rolig! Dine spørgsmål og bekymringer har højeste prioritet, så vi besvarer dine spørgsmål hurtigst muligt, når vi er tilbage på kontoret mandag morgen. I mellemtiden foreslår vi, at du kigger ind hos vores hjælpecenter, hvis vi nu allerede har besvaret dit spørgsmål dér.https://weareknitters.zendesk.com/hc/daOops, tänään kylässämme on pyhäpäivä!Kiitos, että lähetit meille viestiä. Asiakastukitiimimme palvelee maanantaista perjaintaihin, kello 9:00 - 18:00 (GMT+1) välisenä aikana, pyhäpäiviä lukuun ottamatta. Älä huoli! Viestisi on meille tärkeä ja vastaamme siihen heti kun palaamme toimistolle.Sillä välin suosittelemme, että kurkistat meidän Apua-sivulle, josta saattaa löytyä vastaus kysymykseesi.https://weareknitters.zendesk.com/hc/fiYour WAK Team

How can I sell your products?

To learn more about reselling for We Are Knitters, please click here (https://weareknitters.com/pages/wholesale) for more information, or contact us at b2b@weareknitters.com to create your wholesale account. An experienced member of our team will guide you through the process and requirements. We look forward to working with you!

Can I use your brand name?

To learn more about the conditions under which you may use our brand name outside of reselling, please write a message with your request and someone will get back to you ASAP.

What is your minimum order for wholesale pricing?

The minimum wholesale order is approximately $250USD/€250 but may vary depending on location and currency. Please click here for more information, or contact us at b2b@weareknitters.com to create your wholesale account.

Are there discounts for stores or wholesale buyers?

Yes, please contact us at b2b@weareknitters.com for more information about bulk purchasing.

Can I sell your knitted garments?

To know more about this matter, you can write us atmarketing@weareknitters.comand we’ll be happy to clarify acceptable use of our patterns.

There aren't any Knitting Parties in my city, what should I do?

If you would like to attend a Knitting Party but there is none in your city, you will find more information on the Knitting Parties page at the bottom of our website.

Or, why not host your own? 😉